NEW Reclamation Process (effective 1-1-23) with ACH Federal Government Reclamations, plus guidance on Misdirected Payments and DNE's (Death Notification Entries)

Why Should You Attend:

Processing ACH Federal Government payments differ slightly from the Nacha Operating Rules when it comes to benefit payments and the liability of the RDFI (Receiving Depository Financial Institution). Chapter 5 of the Green Book has been updated making it mandatory for Financial Institutions to respond to all reclamations must be submitted through the Automated Reclamation Processing System (ARPS). Also noted in the Green Book -- Note: We will no longer accept remittances related to reclamation responses.

Included will be discussion on the process for deceased account holders and your responsibilities to the Federal Government if they are receiving federal government benefit payments.

This 90-minute session will provide the details on what is different and how the Federal Government has adopted the Nacha Operating Rules and what the exceptions to those Rules incorporate for the Federal Government. You will learn what the Green Book is and how this valuable on-line tool will help you with processing DNE’s and Government Reclamations. Commercial Reclamations differ from Federal Government Reclamations; the speaker will cover the difference between the two, which also discusses the liability for the RDFI when handling both these types of reclamations. Examples used throughout the session will apply the rules discusses to help bring the details to life.

Areas Covered in the Webinar:

• ! Chapter 5 of the Green Book has been updated making it mandatory for Financial Institutions to respond to all reclamations must be submitted through the Automated Reclamation Processing System (ARPS)
• Detailed processes on handling Death Notification Entries (DNE’s)
• Timeframes to return ACH Entries for deceased accountholders.
• Describe Return Reason Codes when returning benefit payments for deceased account holders.
• How to handle and process Federal Government Reclamations
• Timeframes for responding to Government Reclamations.
• Difference between handling Commercial Reclamations and Federal Government Reclamations

Who Will Benefit:

• Bank operations staff
• New employees in the payments industry
• Bank managers and payment professionals
• CEO’s and CFO’s
• Risk, Compliance and Audit personnel
• Aspiring AAP’s and current AAP’s for AAP CE Credits

Donna K Olheiser
VP of Education, Dynamic Mastership

Donna has over 24 years of experience in the financial services industry which includes 9 years' experience as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).

Donna's extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

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