HR Investigations: Conducting Workplace Misconduct Interviews

In this initial session participants will learn how to structure and deliver questions to get answers.

Why Should You Attend:

One of the most challenging tasks for any HR Professional or manager is investigating workplace misconduct. Yet 60% of the Fortune 500 Companies will experience fraud, inventory loss, embezzlement, and a host of other employee conceived acts of workplace misconduct during the next year. Getting answers from employees during investigatory interviews is always difficult, but it is easier when you use proven interview theory and applications. In this initial session participants will learn how to structure and deliver questions to get answers.

Areas Covered in the Webinar:

How to structure employee misconduct interviews to get the answers you need

• Investigation Framework Construction
  • Issue: Type of Misconduct
  • Witness Webbing
  • Investigation Grid
• Preparation for and the Characteristics of a Good Interview
• Facilitating Employee Communication Even When it is Against Their Interest
  • Communication Inhibitors
  • Communication Facilitators
• Introductory Questioning Strategies
• Information Gathering Questions
  • Questioning technique
  • Question Theme
  • Methods
  • Dealing with Tough Customers
• Assessment Questions for Deception Detection
  • Norming and Calibrating Responses
  • Verbal and Non-Verbal Cues
  • Methodology
• Getting Helpful Admissions
  • Thematic Accusations
  • Understanding and Using Rationalization
  • Observing Reactions & Reacting
  • Addressing the Elements of Wrongdoing
  • Getting the Goods/Assets Back

Who Will Benefit:

This Webinar will be an invaluable resource to HR Professionals and Managers who find themselves in the position of questioning employees about a full range of employee misconduct issues. Employees who will benefit directly are:

• Senior HR Professionals who deal with Hostile Work Environment & Sexual Harassment complaints
• Staff HR Professionals who investigate workplace theft, inventory loss, vandalism, accidents, and financial schemes
• Small Business owners who wear multiple hats and must deal with employee misconduct issues
• Managers and Supervisors who deal with line employees on performance and conduct issues
• In-House Lawyers conducting workplace investigations for the Company
• Private Investigators
• Labor Consultants

Matthew W Burr
Human Resources Consultant, Burr Consulting LLC

Matthew Burr has over eleven years of experience working in the human resources field, starting his career as an industrial relations intern at Kennedy Valve Manufacturing to most recently founding and managing a human resource consulting company: Burr Consulting, LLC. Mr. Burr is an adjunct professor at Elmira College, teaching organizational behavior and human resources management. He is also a SHRM Certification Exam Instructor and co-teaches the SHRM Exam Prep Course at Elmira College. He works as a trainer at both Tompkins Cortland Community College and Corning Community College. He is also an on-call mediator and fact-finder through the Public Employment Relations Board in New York State.

Mr. Burr has previous publications at the Cornell HR Review and Business Insider. He has an associate's degree in business administration from Tompkins Cortland Community College, a bachelor of science degree from Elmira College, a master's degree from the University of Illinois School of Labor and Employment Relations in Human Resources & Industrial Relations, a Lean Six Sigma Green Belt certification, both the SPHR and SHRM-SCP. He is currently working towards a master’s degree in business administration through Syracuse University.

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