Best Practices In Managing Patient Complaints and Grievances

• By: Staff Editor
• Date: August 02, 2018

Patients have the rights to file complaints and grievances when they are not satisfied with the treatment received. The healthcare organization should have a process to address and resolve them in a timely manner. The process should be effective and in compliance with the federal regulations and accreditation standards. By implementing an effective process, the healthcare organization reduces risks, enhances patient safety, and improves system or individual performance. Maintaining transparency in patient satisfaction data offers quality improvement opportunities.