Working remotely is becoming more of a norm across all industries. Various studies have shown that it is more difficult to get virtual teams to bond, harder for informal leaders to emerge, tougher to create genuine dialogue, and easier for misunderstandings to escalate. There are a couple key techniques that are specific to remote management. As remote employees, we must put in extra effort to influence a positive team dynamic and ensure remote workers feel connected to other colleagues and to the business overall. Trust is a key factor and needs to be established quickly when working with remote team members, as well as consistent and clear communication to collaborate towards successful outcomes. You need tools that will help you to influence others, address differences and establish credibility while learning how to collaborate across time zones and even cultures. This course examines the foundations for effectively working remotely where you will learn tips on how to build strong working relationships within the team to ensure collaboration.
Learning Objectives:
- Identify all the challenges managers’ and employees face when working remotely
- Appreciate the mindset that you will need to experience as a remote manager
- Explore tactics and tools to overcome remote team building challenges
- Identify the key skills required when working remotely
- Learn enhanced skills to achieve the outcome you seek around communication, relationship building, collaboration and trust
- Discuss and provide effective feedback to manage performance
- Provide clear and concise directions and set expectations for follow through
- Recognize communication challenges and how to overcome them
- Review the success factors for managing remote teams to avoid burnout
- Learn to Keep you and your employees emotionally healthy when they’re working remotely
Areas Covered:
Module One: Dealing with real challenges from the remote workplace
- Unique challenges of working in a remote, remote or dispersed team
- Success factors for remote teams
- Building trust with supervisor and colleagues in a remote environment
In-Person Seminar going Virtual with increased learner satisfaction.
Yes, attend this seminar from anywhere. We are making it real and more interactive – Here's a sneak peek:Our enhanced delivery process and technology provides you an immersive experience and will allow you to access:
- The real-time and live presentation as in in-person events
- Private chat for company-specific conversation – the same as you would get in an in-person seminar
- Opportunities to connect with your peers to share knowledge at a different time and have group discussions
- Live workshop activities
- Live Q&A during the event and offline Q&A assistance after the event
- As usual more content, activities and case studies and now adding homework for a comprehensive understanding
- Certification
Module Two: Culture and the role it plays when working remotely
- How to shift the perspective around communication and team building
- Understand and define cooperation of team building and communication
- Identify the warning signs of a lack of collaboration on work teams.
- How to address small problems around bias and inclusion before they escalate.
- Address practical ways to influence workplace cultures intentionally
Module Three: Communication Challenges
- Overcommunicating and sharing information
- Importance of self-awareness
- Providing clear and concise communication
- Recognize Your own communication style
- Use different communication channels for different messages
Module Four: Ensuring your own sense of belonging in a geographically scattered team
- Managing your mindset
- How to maintain trusting and collaborative relationships with remote team members and avoid conflict
- Establishing common ground remotely
- Recognize warning signs or isolation
- Building teamwork – and employee engagement
- Manage stress
Module Five: Holding peer employees accountable
- Definition of accountability
- Challenges to accountability in others
- Your Role
- Taking control of your work and productivity
- Setting benchmarks and Monitoring progress
Module Six: Strategies for managing (and minimizing) interruptions
- What are the interruptions in your day?
- Identifying your tolerance toward interruptions
- Planning for interruptions
- Strategies and tips for managing interruptions
- How to manage your relationships: Working for multiple bosses
- Learn to say no
- Urgent versus important: How to prioritize
- Procrastination pros and cons
- How to refocus after being interrupted
Module Seven: Effective remote team meetings
- 3Ps of meetings: Effectively facilitate a meeting
- Your role
- Agendas
- Ground rules: Opening the meeting
- Disruptive Behaviors: Controlling the meeting
- Interaction and participation: Group dynamics
- Manage meeting time
- Ending the meeting and Follow Up
Module Eight: Resolve conflict remotely
- What are the common conflicts on remote teams
- How to prevent conflicts
- How conflicts escalate
- What are the communications barriers that cause conflicts
- How to manage emotions
- How to respond to escalating situations
Module Nine: Deliver effective feedback
- Understand the distinction between peer feedback and supervisor feedback
- Basic "ground rules" for giving effective video feedback
- Criticism versus feedback
- Specific examples of positive, non-threatening language
- Misperceptions about feedback
- Give feedback face-to-face (in a video call)
- Focus on the positives that lead to improvement
- How to focus on things that the person can actually change
- When and how should feedback be given: What communication channel to use
- Learn how to make feedback detailed and specific
- Learn how to make feedback constructive and not destructive
- How your communication style affects feedback
Module Ten: Keeping you engaged and emotionally healthy
- How to influence the team to keep employees feeling connected
- Recognize warning sign of your own feelings of isolation and what to do
- Recognize two personality types that struggle with working remotely
Who will Benefit:
Any and all newly transitioned to supervisory, managerial role, all leaders working or managing a remote or dispersed team of employees across all industries
- 9:00 -10:00 - Training objectives over review, expectations and scope.
- 10:00-11:00 - Module One: Dealing with real challenges from the remote workplace
- Unique challenges of working in a remote, remote or dispersed team
- Success factors for remote teams
- Building trust with colleagues in a remote environment
- How to maintain trusting and collaborative relationships with remote team members and avoid conflict
- Understand and define cooperation of team building - recognizing strengths of employees
- Create respectful supportive work environments
- 11:00-12:00 - Module Two: Culture and the role it plays when working remotely
- Identify the warning signs of a lack of collaboration on work teams.
- How to address small problems around bias and inclusion before they escalate.
- Address practical ways to influence workplace cultures intentionally
- 12:00-1:00 - Lunch
- 1:00-2:00 - Module Three: Communication Challenges
- How to shift the perspective around communication and team building
- Overcommunicating and sharing information
- Providing clear and concise communication
- Recognize Your own communication style
- Using different communication channels
- 2:00-3:00 - Module Four: Ensuring a sense of belonging in a geographically scattered team
- Managing your mindset
- Importance of self-awareness
- Recognize warning signs or isolation
- Building teamwork –
- Working with time zones
- 3:00-4:00 - Module Five: Holding peer employees accountable
- Definition of accountability
- Challenges to accountability in others
- Your Role
- Taking control of your work and learn to delegate
- Offering feedback to peers
- Setting benchmarks and Monitoring progress
- Review of Day One
- 10:00-11:00 - Module Six: Strategies for managing (and minimizing) interruptions to remain productive
- What are the interruptions in your day?
- Identifying your tolerance toward interruptions
- Planning for interruptions
- Strategies and tips for managing interruptions
- How to be more mindful of employee home distractions and productivity
- How to manage your relationships: Working for multiple bosses
- Learn to say “no”
- Urgent versus important: How to prioritize
- Procrastination pros and cons
- How to refocus after being interrupted
- 11:00-12:00 - Module Seven: Effective remote team meetings
- 3Ps of meetings: Effectively facilitate a meeting
- Ground rules: Opening the meeting
- Disruptive Behaviors: Controlling the meeting
- Interaction and participation: Group dynamics
- Manage meeting time
- Ending the meeting
- Follow Up
- 12:00-1:00 - Lunch
- 1:00-2:00 - Module Eight: Resolve conflict remotely
- What are the common conflicts on remote teams
- How conflicts escalate
- What are the communications barriers that cause conflicts
- How to manage emotions
- How to respond to escalating situations
- 2:00-3:00 - Module Nine: Deliver effective feedback
- Understand the distinction between peer feedback and supervisor feedback
- Basic "ground rules" for giving effective video feedback
- Criticism versus feedback
- Specific examples of positive, non-threatening language
- Give feedback face-to-face (in a video call)
- Focus on the positives that lead to improvement
- When and how should feedback be given: What communication channel to use
- Learn how to make feedback detailed and specific
- How your communication style affects feedback
- 3:00-4:00 - Module Ten: Keeping you engaged and emotionally healthy
- How to influence the team to keep employees feeling connected
- Recognize warning sign of your own feelings of isolation and what to do
- Recognize two personality types that struggle with working remotely
- Know how to create boundaries
- Learn the top five factors that contribute to burnout
- Signs of isolation and how to address each
- Addressing feelings of detachment by creating team collaboration
- Flexibility and Setting new expectations
Audrey Halpern
Principal, ARH Employee Training
Audrey Halpern has had an exemplary 20+yr career developing customized employee essential soft skills training programs and facilitation. ARH Employee Training assists employees in achieving their goals through the use of highly interactive participant-centered training methods. Her creative, engaging and collaborative delivery of training is sprinkled with impactful real play activities. Her background in human resources, instructional design and sales, makes for effective workshop design.
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