Giving and Receiving Feedback: How to Create and Improve an Employee Development Plan

Why Should You Attend:

Missteps often occur as a result of how feedback is conveyed. The workplace has become a more contentious environment for managers and supervisors and at the front of this “battlefield” is the topic of constructive versus perceived destructive feedback.

This webinar will introduce the appropriate tools to communicate within the governing labor laws and policies that oversee this activity. It will also provide valuable insight to managers at all levels in:

• Scripting the conversation
• Understanding the steps to facilitate this dialogue
• Heightening awareness of listening skills

Learning Objectives:

• Learn a variety of performance appraisal models that cover self-awareness, self-regulation, motivation, empathy, and social skills
• Understand the steps to developing a prototype
• Heighten awareness of how current trends in organization planning are important in the performance appraisal process.

Areas Covered in the Webinar:

• Delivering performance appraisals that are in line with the needs of the organization
• Identifying the pros and cons of performance appraisals
• Developing the shared vision (manager and employee)
• Reviewing different performance appraisal models
• Creating an employee development plan
• Writing appraisals
• Preparing and structuring the appraisal discussion
• Promoting the art of “follow through”
• Investigating alternatives in conflict management
• Identifying elements of problem solving and performance feedback
• Reviewing the principals of putting knowledge into practice

Who Will Benefit:

• Newly/Recently Promoted Managers
• Human Resource Professionals
• Independent Consultants (HR, Marketing, Crisis Management, etc.)
• Attorneys and Mediators
• Project Leaders

Instructor Profile:

Gail Birks, is the President of CMA Enterprise Incorporated, a Management Consulting firm (1990) and The Breakthru Institute, a Edu-tainment Company. Since 1994, she has served as a Director on the Board of Gibraltar Private Bank, FSB. She is a graduate of Tennessee State University where she obtained the first BBA degree in Economics and Finance and Florida International University where she obtained an Executive MBA (EMBA) in Business and Strategic Management. She has also completed post-graduate work in HR Administration and Industrial Psychology. A certified Lean Six Sigma Master Black Belt, she is also a State of Florida Supreme Court certified Circuit/ Civil Mediator.

Serving the South Florida Community for the past 30 years, Ms. Birks is active with National Association of Corporate Directors-Florida Chapter, Board Member, Women’s Executive Leadership, Advisory Board Member (past), Women Corporate Director, and The Casimiro Global Foundation, Board member and Secretary. She is a mentor to “at promise” youth.

Recent professional achievements and accolades include but are not limited to: 2012 – Top 100 Most Influential Black Professionals – ICABA; 2011 – Top 50 Most Powerful Black Professionals in South Florida for 2011; Legacy Magazine; 2008 – Top Hat Award, Business and Entrepreneurship, Alpha Kappa Alpha Sorority, Inc; 2007 – Circle of Excellence – Women’s Council of Commerce, Gr. Ft. Lauderdale Chamber.

She is a member of Alpha Kappa Alpha Sorority, Incorporated. And is the proud mother of Courtney Michelle.

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