Customer Service Begins in HR

Why Should You Attend:

The human resources department is an organization's first point of contact with applicants and new hires. It's the HR Department that sets the tone for how prospective employees view the company's culture. Organizations that wish to cultivate a culture of internal and external customer service must first examine the points of contact that take place between the HR department and applicants, new hires, and incumbent employees. By making sure that the right messages are sent from the first point of contact with the HR department, it's possible to set the stage for cultivating a positive culture of internal customer service that will permeate every aspect of the organization – including how employees treat each other and the level of service they provide to external customers.

Areas Covered in the Webinar:

• Who all are your customers
• How internal customer service set the tone for external service
• How HR impacts internal customer service within all organizations
• Points of contact for customer service between HR and employees or applicants
• Principles of effective customer service applied to the HR/internal customer relationship
• Keys to cultivating a culture defined by internal customer service, beginning with the HR department
• Checklist for effective internal customer service for HR professionals
• Characteristics of effective internal customer service – how do you rate?
• How internal customer service impacts external customer service

Who Will Benefit:

• HR Directors
• HR Managers
• HR Generalists
• HR Specialists
• Other HR professionals
• Business Owners
• Corporate Communication Professionals

Instructor Profile:

Mary Gormandy White, M.A., SPHR, SHRM-SCP is a founding partner of MTI Business Solutions/Mobile Technical Institute, Inc. As the firm's director of corporate training and consulting services, Ms. White teaches a variety of HR, Everything DiSC, management, leadership, communication and customer service corporate training classes, seminars and workshops throughout the U.S. She also provides expert human resource management consulting services to clients across the country in a variety of industries.

She holds graduate and undergraduate degrees in communication and has completed extensive post-graduate coursework in instructional design and development. She is also a certified Everything DiSC trainer.

She is an active member of the Mobile Society of Human Resource Management, where she serves as publicity chair. She is also a member of the Junior League of Mobile. She shares her HR expertise in the popular HR Matters blog on LoveToKnow.com.

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