Performance Metrics
Instructor:
Susan Muhr Leister
Product ID: 704184
- Duration: 60 Min
Why Should You Attend:
Many clients, internal and external, seek objective evidence of how systems/processes are functioning. Using a well-developed performance metrics system can answer those looming questions and remove the guessing games. In this session, the webinar instructor will focus on how to effectively create a performance metrics system that will focus on the critical work systems. The discussion will include a review of different types of performance metrics and when to consider using them.
The course will cover some of the potential pitfalls that people encounter with metrics and discuss how to avoid them from the start. Keep in mind there is no one size fits all metric to track every process.
Learning Objectives:
- How to define a metric
- How to establish a SMART metric
- Review different types of metrics
- Discuss benefits and challenges of metrics
Areas Covered in the Webinar:
- Discuss how to effectively create performance metrics and goals for your department or project.
- Discuss the key components of a metric.
- Discuss when to use different types of performance metrics.
- Discuss setting up a successful metrics program including some helpful tips to consider.
Who Will Benefit:
- Project Managers
- Quality Assurance/Quality Control Managers/Directors
- Process Improvement Professionals
- Auditors
- Personnel responsible for metrics
Dr. Susan Leister serves as the director of quality assurance at Technical Resources International Inc. with over 19 years of experience in the pharmaceutical and medical device industry. She is also adjunct faculty for both graduate and undergraduate studies at the University of Phoenix. In addition to a bachelor’s degree in biochemistry and molecular biology, she has an MBA, a doctorate in organizational management with a focus on leadership, and holds certifications from the American Society of Quality (ASQ) as a Certified Quality Auditor and a Six Sigma Black Belt.
Dr. Leister has broad experience in GCP, GLP, and cGMP. She serves the ASQ Section 509 Executive Committee as the industry and professional development committee chair; she also served as a judge for ASQ’s International Team Excellence Awards in 2013 and 2014, and has been serving for the past four years as a Maryland Performance Excellence Award Examiner.
Refund Policy
Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).
