Performance Reviews: Conducting them Meaningfully and Effectively

Why Should You Attend:

One of the most critical areas of employee relationships-and one of the biggest challenges management faces today-is conducting effective performance appraisals and determining appropriate merit increases. Since both managers and employees often view performance appraisals with anxiety, attention need to be given in preparing for and conducting performance discussions that are objective, complete and defensible. In this webinar speaker explains how to conduct motivational and directional performance appraisal reviews, it will help to motivate employees to achieve goals and increase their value to the organization, How to suggest improvement to an employee's performance in a way that boosts an employee's spirits & Ways to increase standards of performance.

Areas Covered in the Webinar:

• State of the Art Practices in Performance Reviews
• Why annual reviews are not adequate
• Staff involvement and ownership through self-appraisal and dialogue
• Traps to Avoid in the Performance Appraisal Process
• Developing Performance Measures
• Using behavioral terms
• Defining levels of performance
• Collecting Information About Performance
• Establishing a record-keeping system
• Making observations
• Encouraging staff to monitor themselves
• Communicating the Appraisal
• Setting the tone for a two-way discussion
• Evaluating and maximizing strengths
• Communicating about problem areas without creating defensiveness
• Setting mutual goals for maintaining and improving performance
• Using the review as an opportunity for career planning
• Handling resistance
• What to do if you reach a stalemate
• Following Up on the Review
• Monitoring performance
• Making informal appraisal an ongoing occurrence

Who Will Benefit:

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager

Christopher R DeVany
President and CEO, Pinnacle Performance Improvement Worldwide

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill has helped help executives, managers and team leaders improve performance. Mr DeVany has also been interviewed for various radio and television programs.

He has assisted organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives. He holds degrees in management studies and organizational behavior from Boston University.

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