While every company tries to avoid crises, incidents will happen to all companies, even those with the best quality management systems and processes. If they are product-related they may lead to a product recall.

They don’t have to escalate into a brand crisis. That is totally up to how the company responds to the incident.

While many companies have incident and product recall plans, these tend to be focussed on the operational side of the problem – investigating and finding solutions, potentially conducting a recall. This is clearly important but can take time. While that is going on, consumers are talking about your brand over social media – some of which you are aware of, but a lot of it you are not. A range of stakeholders – regulators, customers, shareholders, the media for example; start taking an interest in the problem. Things start to escalate. Next thing you know you are dealing with a crisis.

It doesn’t have to be that way. Steve Hather, the course facilitator, has over 25 years of experience in product risk management, product recall and crisis management and has worked with some of the world’s best known consumer goods companies through to small suppliers.

Seminar Fee Includes:
Lunch
AM-PM Tea/Coffee
Seminar Material
Attendance Certificate
$100 Gift Cert for next seminar

In that time, Steve has developed a step by step process for responding to incidents effectively and ensuring they don’t escalate into a crisis. Integrating elements of incident management, business continuity, product recall and crisis management, this 10 step incident management process can be used for any type of incident.

Learning Objectives:

Upon completion of this course, participants will:

  • Be able to create an integrated incident management, product recall and crisis management program for their business,
  • Identify gaps in their existing processes and systems for managing incidents
  • Build capability in some key areas of incident management including investigation, assessment, developing strategy and communications
  • Develop skills for managing reputation risk
  • Identify key stakeholders and be able to communicate effectively with them, including the use of social media for consumer level communications

Who will Benefit:

Senior managers from food and consumer goods manufacturers, importers, distributors and retailers that may be called upon to facilitate or contribute to the management of an incident and prevent a crisis, including:

  • Operations managers
  • Marketing managers
  • Corporate communications
  • Quality and technical managers
  • Risk managers
  • Legal counsel
  • Human resource managers
Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure
Day 01(8:30 AM - 4:00 PM)
  • Registration Process: 8:30 AM – 9:00 AM
  • Introductions
  • Lecture 1: Understanding the key elements of effective recall programs
    • Background on development and adoption the new international and Australian standards
    • Key elements of the new standards
    • Identification of gaps in your existing program
  • Lecture 2: Initial response to product related incidents
    • Definitions
    • Identifying incidents and potential crises – what causes incidents and recall to escalate into a reputation crisis?
    • Incident notification and reporting
    • Initial response, including social media response, to an incident
    • Implementing a response process in your program
  • Lecture 3: Team management
    • Capabilities required for a recall/crisis management team
    • Leadership, facilitation and team dynamics
    • Agenda for the first meeting
    • Coordinating activity
  • Lecture 4: Investigation and Assessment
    • Case studies
    • Gathering information
    • Investigation of incidents
    • Hazard analysis
    • Incident analysis
    • Implementing a robust assessment process in your program
  • Lecture 5: Develop a response strategy and action plan
    • What is a response strategy?
    • Developing a response strategy, objectives and action plan
    • Creating an effective response strategy for your business
Day 02(8:30 AM - 4:00 PM)
  • Understanding the principles of incident management and crisis prevention
    • Identifying incidents and potential crises – what causes incidents to escalate into a brand crisis?
    • Case studies of preventable crises
    • Consequences of poor incident management
    • Identification of gaps in your existing program
  • Investigation and Escalation
    • Case studies
    • Gathering information
    • Investigation of incidents
    • Short term solutions and work-arounds
  • Team Management
    • Capabilities required for a recall/crisis management team
    • Leadership, facilitation and team dynamics
    • Agenda for the first meeting
    • Coordinating activity
  • Assessment
    • Hazard analysis
    • Incident analysis
      • Stakeholder analysis
      • Principles of outrage
      • Market analysis
      • Impact analysis
    • Tools for implementing a robust assessment process in your program
Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure
Steve Hather

Steve Hather
Risk, Product Recall and Crisis Management Coach, Trainer and Consultant for Food and Consumer Goods Companies

Steve Hather has been a trainer and consultant in risk management, security, business continuity, product recall and crisis management for over 25 years.

A qualified teacher by training, Steve started his career in risk management with the Australian government in counter-terrorism, a role which included designing and managing national counter-terrorism exercises and a 15 month secondment to the FBI in Atlanta establishing and working in the Olympic Intelligence Centre for the 1996 Atlanta Olympics. On his return to Australia he was seconded to the NSW Police as Director, Olympic Intelligence Centre before being recruited by The Coca-Cola Company.

Steve was a member of the international working group that developed the new International Standard for Product Recall (ISO 10393) and its related standard – the International Standard for Product Safety (ISO 10377). He was also involved in the development of the US Standard for Organisational Resilience. He is a sought after speaker at conferences on consumer product safety, product recall, incident management and crisis management.

Steve has worked with many of the “who’s who” in the Australian food industry including Foster’s Group, LION, Murray Goulburn, Coles Supermarkets, Coca-Cola Amatil, George Weston Foods, Goodman Fielder, Cheetham Salt, Kellogg’s and Treasury Wine Estates; right through to small food and beverage manufacturers.

Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure

Register Now

Online using Credit card


Get the Invitation
Pre-Register yourself and get the official Invite when venue and dates are announced for this seminar.
Call here to register +1-888-717-2436 or email at [email protected]

Other Registration Option

By order form / PO#

Payment Mode

By Check -
Pay your check to (payee name) “MetricStream Inc” our parent company and Mail the check to:

ComplianceOnline (MetricStream, Inc),
6201 America Center Drive Suite 240
San Jose, CA 95002
USA

By Wire -

Register / Pay by Wire Transfer

Please contact us at +1-888-717-2436 to get details of wire transfer option.

Terms & Conditions to Register for the Seminar/Conference/Event

Your registration for the seminar is subject to following terms and conditions. If you need any clarification before registering for this seminar please call us @ +1-888-717-2436 or email us @ [email protected]

Payment:
Payment is required 2 days before the date of the conference. We accept American Express, Visa and MasterCard. Make checks payable to MetricStream Inc. (our parent company).

Cancellations and substitutions:
Written cancellations through fax or email (from the person who has registered for this conference) received at least 10 calendar days prior to the start date of the event will receive a refund - less a $300 administration fee. No cancellations will be accepted - nor refunds issued - within 10 calendar days before the start date of the event.

On request by email or fax (before the seminar) a credit for the amount paid minus administration fees ($300) will be transferred to any future ComplianceOnline event and a credit note will be issued.

Substitutions may be made at any time. No-shows will be charged the full amount.

We discourage onsite registrations, however if you wish to register onsite, payment to happen through credit card immediately or check to be submitted onsite. Conference material will be given on the spot if it is available after distributing to other attendees. In case it is not available, we will send the material after the conference is over.

In the event ComplianceOnline cancels the seminar, ComplianceOnline is not responsible for any airfare, hotel, other costs or losses incurred by registrants. Some topics and speakers may be subject to change without notice.

Attendance confirmation and documents to carry to the seminar venue:
After we receive the payment from the registered attendee, an electronic event pass will be sent to the email address associated with the registrant 5 working days before the seminar date. Please bring the pass to the venue of the event.

Conference photograph / video:
By registering and attending ComplianceOnline conference, you agree to have your photographs or videos taken at the conference venue and you do not have any objections to ComplianceOnline using these photos and videos for marketing, archiving or any other conference related activities. You agree to release ComplianceOnline from any kind of claims arising out of copyright or privacy violations.

Offers:

  • Early bird seats are limited and based on first-come, first-serve.
  • Multiple offers cannot be combined.
  • We are pleased to offer several exhibitor, sponsorship and media partnership options designed to maximize your company's exposure and networking opportunities before, during and after the event.

    Benefits of becoming a Sponsor/Exhibitor/Media Partner:

    • Logo on website, marketing email, branding materials & the registration booth
    • Exhibit Space
    • Free event pass
    • Speaking opportunity
    • Social media campaign

    For more details and other sponsorship options at this event, please contact Event Manager: [email protected] or call: +1-650-238-9656

    Media Partner:

    Media Partner

    Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure

    Local Attractions of Sydney, Australia

    Sydney Opera House

    Sydney Opera House

    The Sydney Opera House is one of the most distinctive and famous 20th century buildings, and one of the most famous performing arts venues in the world. Though its name suggests a single venue, the project comprises multiple performance venues which together are among the busiest performing arts centers in the world — hosting over 1,500 performances each year attended by some 1.2 million people.

    Sydney Harbour Bridge

    Sydney Harbour Bridge

    The Sydney Harbour Bridge is one of Australia's most well known and photographed landmarks. It is the world's largest (but not the longest) steel arch bridge with the top of the bridge standing 134 metres above the harbour.

    Bondi Beach

    Bondi Beach

    Sydney's most famous beach attracts large numbers of tourists to Bondi throughout the year with many Irish and British tourists spending Christmas Day there. Bondi Beach features many popular cafes, restaurants and hotels, some with spectacular views of the beach and surrounding headlands. The beach itself is approximately one kilometer long.

    Darling Harbour

    Darling Harbour

    A lively harbourside precinct, Darling Harbour is just a 10-minute walk from Sydney city centre. One of Sydney's largest dining, shopping and entertainment precincts has a full calendar of outdoor events as well as one of the city's most restful spots, the Chinese Gardens of Friendship.

    Taronga Zoo

    Taronga Zoo

    Taronga Zoo is the nation's leading zoological garden, featuring Australia's finest collection of native animals and a diverse collection of exotic species. It is home to over 2,600 animals on 28.7 hectares, making it one of the largest of its kind, and it divided into eight zoogeographic regions with numerous indoor pavilions and outdoor exhibits.

    The Rocks

    The Rocks

    The Rocks is an urban locality, tourist precinct and historic area of Sydney's city centre, in the state of New South Wales, Australia. It features a variety of souvenir and craft shops, and many themed and historic pubs. The Rocks Market operates each weekend, with around 100 stalls.

    Sydney Tower

    Sydney Tower

    Sydney Tower is Sydney's tallest free-standing structure, and the second tallest in Australia (with the Q1 building on the Gold Coast being the tallest). The tower is open to the public, and is one of the most prominent tourist attractions in the city, being visible from a number of vantage points throughout town and from adjoining suburbs.

    Museum of Contemporary Art

    Museum of Contemporary Art

    The Museum of Contemporary Art (abbreviated MCA) in Sydney, Australia is an Australian museum solely dedicated to exhibiting, interpreting and collecting contemporary art, both from across Australia and around the world. It is housed in the Art Deco-style former Maritime Services Board Building on the western edge of Circular Quay.

    Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure

    We need below information to serve you better

     

    +1-888-717-2436

    6201 America Center Drive Suite 240, San Jose, CA 95002, USA

    Follow Us

    facebook twitter linkedin youtube

     

    Copyright © 2023 ComplianceOnline.com MetricStream
    Our Policies: Terms of use | Privacy

    PAYMENT METHOD: 100% Secure Transaction

    payment method